Privacy Policy
Last updated 25 July 2026
This policy explains what we collect when you use LockMSP, why, and what we do with it.
What we collect
- Account details: name, email, company, and billing contact details.
- Platform data: the information you and your agents send us, including device inventory and metrics, backups, documentation, tickets, credentials stored in the vault, and Microsoft 365 data for tenants you connect.
- Usage and security logs: sign-ins, IP addresses, and an audit trail of actions taken in the platform.
How we use it
To run the platform, support you, bill you, keep the service secure, and meet legal obligations. We don't sell your data or your customers' data, and we don't use it to train third-party AI models.
Where it lives
Platform data is hosted on Amazon Web Services in the Asia Pacific (Sydney) region. Credentials stored in the vault are encrypted; backups are encrypted at rest, and can be directed to your own storage instead of ours if you prefer.
Who we share it with
Only the service providers we need to run the platform: cloud hosting, payment processing, email delivery, and error monitoring. Each handles data on our instructions. We may disclose data if required by law.
Your customers' data
Where you use LockMSP to manage your own customers, you are the controller of that data and we process it on your behalf under these terms. You're responsible for having the right to collect and process it.
Retention
We keep account and billing records for as long as legally required. Platform data is kept for as long as your account is active, and deleted within a reasonable period after closure unless the law requires us to keep it. Backups age out on the retention settings you choose.
Security
We use encryption in transit and at rest, tenant isolation, access controls, multi-factor authentication, and audit logging. No system is perfectly secure, but if a breach affects your data we'll notify you as required under the Notifiable Data Breaches scheme.
Your rights
You can ask for a copy of your personal information, ask us to correct it, or ask us to delete it. Email hello@lockmsp.com and we'll respond within a reasonable time.
Cookies
The app uses cookies that are necessary to keep you signed in and secure. We don't use advertising cookies.
Changes
We may update this policy. Material changes will be notified in the platform or by email.
Contact
Privacy questions or complaints: hello@lockmsp.com. If you're not satisfied with our response you can contact the Office of the Australian Information Commissioner.